Shipping is free on every order, to every destination we serve. There is no minimum spend and no hidden fees at checkout - the price you see is the price you pay.
Most orders arrive within 5-15 business days after they ship. Orders are processed and dispatched within 1-3 business days of being placed, so allow a little extra on top of that. Delivery times can stretch during peak shopping periods or if your parcel is held briefly at customs.
Yes. As soon as your order ships, we'll email you a tracking number so you can follow your parcel the whole way.
Our products ship from different fulfilment centres depending on the item, so a multi-item order often arrives in separate parcels on different days. This is normal and nothing has gone wrong. If one parcel is significantly delayed, email us at supportpettle@gmail.com and we'll look into it.
For most orders, no. If your country does apply import charges, those are the customer's responsibility and are not included in the item price. We'd rather tell you upfront than surprise you at the door.
Email us at supportpettle@gmail.com with your order number and we'll open an investigation with our shipping partners right away. If we can't locate your parcel, we'll refund you or send a replacement.
