Store Policy

At Pettle, we respect your privacy. This policy explains what information we collect, why we collect it, and what control you have over it.

Information We Collect

When you place an order, we collect your name, email address, shipping and billing address, phone number, and payment details. Payment details are processed securely by our payment provider — we never see or store your full card number.

When you browse our site, we automatically collect technical information such as your IP address, browser type, device, and how you move around the site. This happens through cookies and similar technologies.

When you contact us, we keep a record of that correspondence so we can help you properly.

How We Use Your Information

We use your information to:

Process and fulfil your orders
Send you order confirmations, tracking, and delivery updates
Respond to your questions and provide support
Send you marketing emails — but only if you've opted in, and you can opt out at any time
Detect and prevent fraud
Understand how our site is used so we can improve it

Who We Share It With

We never sell, rent, or trade your personal information.

We share it only where necessary to run the business:

Wix, which hosts our online store
Payment processors, to handle transactions securely
Shipping and fulfilment partners, to deliver your order
Analytics providers, to help us understand site traffic

We may also disclose information where legally required — for example, in response to a lawful request from authorities.

Cookies

Our site uses cookies to keep your cart up to date, remember your preferences, and understand how visitors use the site. You can control or disable cookies in your browser settings, though some parts of the site may not work properly if you do.

Data Security

Our checkout is encrypted (SSL), and we take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No system is perfectly secure, but we take this seriously.

How Long We Keep It

We keep order records for as long as we need them to fulfil orders, handle returns, and meet our legal and accounting obligations. After that, we delete or anonymise them.

Your Rights

If you're in the UK or EU, you have the right to:

Access the personal information we hold about you
Correct anything that's wrong
Delete your information ("right to be forgotten")
Object to us processing it, or ask us to restrict processing
Withdraw consent to marketing at any time
Receive a copy of your data in a portable format

To exercise any of these, email us at supportpettle@gmail.com. We'll respond within one month.

Marketing

If you've opted in to marketing emails, you can unsubscribe at any time using the link at the bottom of any email, or by emailing us. We'll action it straight away.

Children's Privacy

Our site isn't directed at children, and we don't knowingly collect personal information from anyone under 16. If you believe a child has given us their information, contact us and we'll delete it.

Changes to This Policy

We may update this policy from time to time to reflect changes in how we work or in the law. Any changes will be posted here with an updated date.